Dustin Singletary Brings Great Attitude to AMACS
It is with great pride that we announce our new Southeast Market Manager, Dustin Singletary. He brings with him an interesting background, nine years of experience in the tower internals industry, and a dedication we always look for here at AMACS. He was able to take time out of his schedule to talk with us a bit on his career, past, and what he plans for the future.
Can You Tell us More About Your Background?
I went to Gulf Coast College in Panama City, Florida where I played baseball as a shortstop. To finish my education, I went to LSU and graduated in 2004 with a bachelor’s degree in business. My first job out of college was in outside sales for a commercial Irrigation company, mainly for golf courses. After that experience, I then went to work for a roofing company that had been in business for over 100 years. They hired me to manage the Southeast territory in Baton Rouge, but my territories also included other cities in Louisiana, Arkansas, Mississippi, and Florida. During my time there, branch sales in my division grew from $3 million to $6 million in two years. That was when Sulzer called, and I decided to go into the mass transfer business. I managed some Caribbean island accounts for them and helped grow the business there substantially.
How Did You Come to Be at AMACS?
Patricia Bareis (current AMACS sales director) hired me when she worked at Sulzer. When Patricia left, Kelvin Johnson took over her role in the company. When he moved to AMACS so did I, and now I work for him again. I’ve only been here for two weeks and am still getting acclimated; but I am excited about this new endeavor and plan to approach the market as I did previously by building key relationships. Right after my orientation, I went straight to a plant – I was ready to get things going!
What Changes Have You Noticed in the Industry?
I’m coming up on nine years in this industry and noticed the biggest influence is the stress coming from the economy. During the bite of the season, plants are tending to be more frugal. They take costs down to the penny where before it was not as scrutinized. The downturn in the economy is definitely the biggest change, which can make it hard to maintain stability throughout the year.
What Has Been Your Most Interesting Challenge?
Every week is a challenge due to the nature of this business. Turnaround season can be hectic if you’ve never been inside a plant during this time. You’ve got thousands of people pulling in different directions to get it done on time and under budget. It means calls at three in the morning. Materials are needed yesterday, not tomorrow. You’re under the gun, and the pressure is on because that one product you’re supplying could be the bottleneck causing major revenue losses. It’s stressful but worth it in the end. If you can roll with the punches during a turnaround or emergency shutdown, the customer sees the value in that and wants to continue working with you.
What’s the Most Interesting Thing You’ve Seen in a Plant?
I think it’s the importance of the little things. In a service based business like ours, it’s the quality of the work you do that really matters. You always want to come through on your word because you’re only as good as that. There have been plenty of times the ball doesn’t bounce our way, and when that happens I always improvise to make it work. It may be a problem inside the plant, the materials that were specified, there are just so many pieces to the puzzle. But when they see you working hard for them and you have the right mindset and attitude, it pays off down the road. I’ve seen a bag of 50 bolts cost a plant $1 million overnight. We want to avoid that at all costs – that’s why I strive to under commit and over deliver.
What is Your Goal at AMACS?
My goal is to grow the company and particularly the business I’m responsible for. I want to bring my expertise to AMACS, show them how to grow their mass transfer tower internal business and help them do it on a larger scale. I can tell already the entire team here is working hard to make it a bigger force in the mass transfer market. I approach my job like I do sports. Basically, I’m highly competitive and want to be the best at anything I do – this is no different.